Dear Valued Customers,

In our commitment to providing the highest level of service and enhancing your satisfaction with our products and services—and to ensure we always meet your expectations—should you have any complaint regarding our services or products, we kindly ask you to take a few minutes to submit it directly to the bank using the electronic form below. A dedicated team will review your complaint and get back to you within a maximum of five work days.

You can submit a complaint by filling out the electronic form:

Additionally, you may submit a complaint to the relevant Customer Complaints Department through any of the following channels:

• By email: complaints@arabbank-syria.sy

• By phone: 011-9421 during official working days and hours, or via WhatsApp on +963 998 444 666

• By submitting a written complaint and receiving a written response from the Customer Relationship Officer at any of the bank’s branches

• By filling out the suggestion and complaint form available at the branch and placing it in the designated box

 

If the response provided by the bank does not meet your expectations regarding your complaint, please ensure that you obtain a documented and duly signed copy of the bank's reply. You may then refer to the Central Bank of Syria to proceed with filing your complaint through official channels.